Return & Refund Policy

We want you to feel comfortable shopping with RUMAH Home Goods. This policy applies to orders delivered in the United States and Canada.

30-day returns for any reason

You may request a return within 30 calendar days after delivery, including if you change your mind. No reason is required. Contact us within that period using your order number and the item you wish to return.

For change-of-mind returns, items should be in their original condition, without damage caused after delivery, and include the accessories supplied with the item. Please use the original packaging where reasonably possible, or suitable protective packaging. These conditions do not prevent you from reporting a product that arrived damaged, defective, or incorrect.

How to start a return

Email [email protected] or call (330) 781-5280 within 30 calendar days after delivery.
Provide your order number and identify the item. A reason is optional for a change-of-mind return. For an item problem, describe the issue; photos can help us resolve it.
Our team will provide the correct return address and mailing instructions. If we cannot respond immediately, we will reply within 24–48 hours.
Package the item securely and return it by mail following the instructions. Keep your postage receipt and tracking information.

Return address

Please contact customer service to obtain the return address before sending your item. We have not designated a public return address on this page. Our business and correspondence mailing addresses are not automatically return addresses.

Return shipping and fees

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Damaged, defective, or incorrect items

Contact us promptly if an item arrives damaged, defective, or different from your order. Keep the item and packaging while we review the issue. We will explain the appropriate return, replacement, or refund arrangements. You do not have to provide a reason to exercise the separate 30-day change-of-mind return option.

Refund timing and payment method

Once we receive and inspect your returned item and confirm it qualifies, we will notify you and refund the eligible amount to your original payment method. The refund will be credited within 5 calendar days after approval. If a refund does not appear within that period, contact us so we can help trace it with the payment provider.

[Before publishing: confirm whether the original $6.00 outbound shipping charge is refunded for change-of-mind returns and for damaged, defective, or incorrect items; specify how partial-order refunds are calculated.]

Exchanges and cancellations

If you would prefer a replacement, contact us to discuss availability and arrangements. To cancel an unshipped order, contact us as soon as possible. We will confirm whether cancellation is still possible. If it has already shipped, follow the return process after delivery.