Shipping Policy

This policy applies to orders placed with RUMAH Home Goods at nooklysu.shop for delivery to the United States and Canada.

Shipping destinations

We ship to the United States and Canada. Delivery availability for your address must be confirmed at checkout before you pay.

Shipping rates

Order merchandise subtotal (USD)	Standard shipping
$15.99 or more	Free
Under $15.99	$6.00 USD per order

The threshold is calculated after discounts and before shipping and taxes. These rates apply to both the United States and Canada. Any applicable tax and the final order total are shown at checkout before payment.

Order cutoff and processing

Our daily order cutoff is 2:00 PM Eastern Time (ET). Orders received before the cutoff enter processing that business day. Orders received at or after the cutoff, or on a non-business day, enter processing on the next business day.

Order processing time: 1–2 business days. Processing includes order preparation and packing before the shipment is handed to the carrier. For shipping estimates, business days are Monday–Friday, excluding public holidays.

Transit and estimated delivery

Transit time: 5–7 business days after dispatch. The estimated total delivery time is 6–9 business days from the start of processing, combining handling and transit time. Orders received after the cutoff start this timeline on the next business day.

These are estimates rather than guaranteed delivery dates. Weather, carrier disruptions, holidays, and customs processing can cause delays. Contact us if your order has not arrived within the expected timeframe so we can investigate.

Shipping origin and carrier

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Canadian orders and customs

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Tracking and delivery issues

When tracking information is available after dispatch, we will provide it using your order contact details. Allow time for the carrier to record its first scan. If tracking stops updating, an order is marked delivered but cannot be found, or a shipment appears lost, contact us with your order number so we can investigate and arrange an appropriate resolution.

Address changes and cancellations

Please provide a complete and accurate shipping address. Contact us as soon as possible to request a change or cancellation. We will confirm whether the request can be completed before dispatch. Once an order has shipped, delivery changes depend on carrier availability.